1 March 2012

The UMR Mood of the Nation survey released this week includes public perceptions of whether agencies are doing a poor job, a fair job, a good job or an excellent job. As in previous years the Fire Service and the Police receive the highest ratings.

The Ministry of Education and ACC which both had the most substantial reduction in rating were the subject of extensive critical media comment during the year.

The Ministry of Defence is the only agency with a substantial improvement in public perception.

UMR suggests that ratings may well reflect public opinion of the responsible Ministers rather than the agency itself.

Generally ratings were lower than last year

1 New Zealand Fire Service 88 -2
2 New Zealand Police 75 -3
3 New Zealand Customs Service 71 -2
4 Department of Conservation 64 -1
5 Ministry of Primary Industries (MAF) 56 -1
6 Ministry of Defence 54 +3
7 National Library of New Zealand 53 No change
8 Ministry of Health 52 +1
9 Inland Revenue Department 48 -3
10 Ministry for the Environment 44 -4
11 Ministry of Transport 41 -4
12 Ministry of Justice 40 -3
13 Treasury 35 -3
14 Department of Corrections 34 -4
15 Ministry of Business, Innovation and Employment (DOL) 29 -4
16 Ministry of Education 27 -11
17 Ministry of Social Development 26 No change
18 Te Puni Kokiri 23 No change
19 ACC 22 -16

http://umr.co.nz/sites/umr/files/umr_mood_of_the_nation_2012_online.pdf see page 34

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